Viaggio a Hanoi

We booked our Vietnam trip in early February (1-9 Feb 2020). On January 31, OMS declared a global pandemic and our state strongly advised against travel to the east for which we canceled everything. The local agency simply told us that according to their policy they could not give us back the money having canceled the trip at the last minute and Evaneos did not help us in the least and even contact us, in the face of a pandemic the policy of a agency must not only respond to force majeure, but also to an ethical and moral responsibility that has not been shown to have. I do not recommend anyone to organize travel with this agency, there is little reliability!

We booked our Vietnam trip in early February (1-9 Feb 2020). On January 31, OMS declared a global pandemic and our state strongly advised against travel to the east for which we canceled everything. The local agency simply told us that according to their policy they could not give us back the money having canceled the trip at the last minute and Evaneos did not help us in the least and even contact us, in the face of a pandemic the policy of a agency must not only respond to force majeure, but also to an ethical and moral responsibility that has not been shown to have. I do not recommend anyone to organize travel with this agency, there is little reliability!

Avrei tanto voluto partire, ma purtroppo a causa della dell'epidemia dichiarata pandemia il giorno della mia partenza, la Farnesina ha caldamente consigliato a ogni viaggiatore di evitare i viaggi in oriente. Così a malincuore rinuncio al viaggio fiduciosa che Evaneos ne fosse al corrente, che mi sarebbe venuto incontro disponibile e comprensivo come si descrive. L'agente locale mi ha semplicemente detto che avremmo perso il viaggio e i soldi per via della politica dell'agenzia. Ebbene, a fronte di una pandemia globale la politica di un'agenzia non solo deve rispondere a forze maggiori, ma anche a una responsabilità etica e morale che non ha dimostrato di avere.